Shipping policy

AU 25 Jewelry

At AU 25 Jewelry, all orders are processed and shipped exclusively through our online platform. We do not operate physical retail locations.

Orders are typically processed within one to three business days after payment confirmation, excluding weekends and public holidays. Once an order is prepared and dispatched, customers will receive a shipping confirmation email containing tracking information when available.

Shipping times may vary depending on destination, carrier availability, customs processing, and external factors beyond our control. While estimated delivery timelines are provided at checkout, AU 25 Jewelry does not guarantee delivery dates.

All shipments are carefully packaged to ensure products arrive secure, intact, and complete, including the original presentation box and accessories. Risk of loss or damage transfers to the customer upon confirmed delivery by the carrier.

For international shipments, customers are solely responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or regulatory charges imposed by the destination country. These charges are not included in the purchase price or shipping cost and are collected directly by local authorities or carriers.

AU 25 Jewelry is not responsible for delays, returns, or refusals caused by customs clearance, incorrect address information provided by the customer, or carrier-related issues.

In the event a shipment is returned due to delivery failure, refusal, or unclaimed status, any additional shipping or handling costs will be deducted from the refund amount, if applicable.